Privacy Policy
At SizzleAsia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with us online. Our website is powered by Shopify, which helps us securely operate our online store and process your purchases. By using our website and services, you agree to the practices described in this Privacy Policy
Information We Collect
When you visit our website or place an order, we may collect the following personal information:
Information You Provide Directly
• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details
• Order history
• Account login details (if you create an account)
• Any information you provide when contacting customer support
Information Collected Automatically
When you browse our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking data
• Pages visited and products viewed
Information from Third Parties
We may receive information from:
• Payment providers
• Delivery and fulfilment partners
• Marketing and advertising partners
• Shopify and related ecommerce services
How We Use Your Information
We use your information to:
Process Orders
• Confirm and fulfil your orders
• Process payments securely
• Arrange delivery
• Handle refunds or returns
• Provide order updates
Improve Your Shopping Experience
• Personalise website content
• Recommend products you may like
• Improve website performance and customer service
Marketing Communications
With your consent where required, we may send:
• Promotional emails
• Special offers
• Product updates
• Marketing communications
You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
Security & Fraud Prevention
We use your information to:
• Detect fraudulent activity
• Protect customer accounts
• Maintain website security
• Comply with legal obligation
Food Product & Allergy Information
Our sauces may contain allergens including soy, sesame, wheat, peanuts, nuts, or other ingredients. Product ingredient and allergen information is provided on product pages and packaging.
Customers are responsible for reviewing ingredient information before purchase or consumption.
If you have questions about allergens or ingredients, please contact us before ordering at: enquiries@sizzleasia.com
Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Improve website functionality
• Remember your preferences
• Analyse website traffic
• Deliver relevant advertising
You can manage or disable cookies through your browser settings.
Sharing Your Information
We do not sell your personal information.
However, we may share your information with trusted third parties where necessary to operate our business, including:
• Shopify
• Payment processors
• Delivery and courier companies
• Marketing and analytics providers
• IT and website support providers
These third parties only receive the information necessary to perform their services.
We may also share information if required by law or to protect our legal rights.
Shopify Services
Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products online.
Your data may be securely processed by Shopify and its service providers in accordance with Shopify’s own privacy policies.
To learn more, please visit: Shopify Privacy Policy
international Data Transfers
Your information may be processed outside of the United Kingdom or European Economic Area by trusted service providers.
Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Data Retention
We keep your personal information only for as long as necessary to:
• Fulfil your orders
• Meet legal and tax obligations
• Resolve disputes
• Enforce our agreements
Children's Privacy
Our website and products are not intended for children under 16 years of age. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or services. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
SizzleAsia
25 Moorhead Court
Channel Way
Ocean Village
Southampton
SO14 3GQ
United Kingdom